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Jeremy Edmonds
Jeremy Edmonds is Executive Vice President of People and Culture at Snooze, an A.M. Eatery, where he leads people, culture, compliance, leadership development, engagement, and talent acquisition for the Denver-based breakfast chain. He has spent roughly 25 years working in and around the frontline workforce.
Building a Storytelling Culture That Outperforms the Benchmark
At Snooze, Jeremy has built talent strategy around two core leadership principles: managers are teachers first, and leaders lead with love, treating team members as whole people rather than a set of shift hours. Every trainer at Snooze is called a "storyteller," reflecting how deeply the company's mission, vision, and values get woven into onboarding and daily work. He also teaches managers a three-to-one feedback ratio, three pieces of reinforcing feedback for every piece of redirecting feedback, as a concrete way to build the habit of consistent coaching. The results show up in the numbers: Snooze's engagement scores run north of 75 percent, with turnover below even the benchmark for the "happiest frontline employers" in the category.
Topics Jeremy speaks on
- Frontline employee engagement and retention
- Manager coaching and the three-to-one feedback ratio
- Storytelling and mission-driven culture
- Leading with love: treating employees as whole people
- Turning engagement survey data into action
Sessions with Achieve
Jeremy joined Shawn Boyer of goHappy and Ben Eubanks of Lighthouse Research & Advisory for The Frontline Engagement Gap: New Data From 50,000+ Workers on What Separates Retention Leaders From the Churn Cycle, sharing Snooze's own engagement and retention data.
Connect
Want more on what it actually takes to build engagement that beats the frontline benchmark? Learn more about the Achieve Leadership Network.